Returns & Exchanges

This policy covers products purchased in our online shop. Salon services are booked through our booking page and are covered by our booking policies — see the “Booking policies” link under each service category on our Prices page.

Every item in our shop is printed just for you when you place your order, so we can’t accept returns or exchanges for a change of mind or for sizing. Please double-check your size and color before ordering.

If your order arrives damaged, defective, or misprinted, isn’t what you ordered, or is lost in transit, we’ll send a free replacement or a full refund — your choice.

• Email us within 30 days of delivery at jessica.sauls@byjessicaandcobeautylounge.com. For a lost package, contact us within 30 days of the expected delivery date.
• Include your order number and a photo of the issue (for a lost package, the order number is enough).
• No need to mail anything back. Please don’t ship items to us — we’ll take care of everything from your photo.

We currently ship to U.S. addresses only. Shipping is a flat $6.50, and free on orders of $75 or more. Please make sure your shipping address is complete and correct — orders returned as undeliverable because of an incorrect address can’t be refunded, but we’re happy to help arrange a reshipment.

Reach us at jessica.sauls@byjessicaandcobeautylounge.com or (912) 348-3600. See also our Terms & Conditions.